Privacy Policy

1. Introduction

Digital And Beyond ("D&B", "we", "us" or "our") is a digital marketing agency based in Mumbai, India. We work with clients in India and internationally, including the United States, the Middle East, Australia and other markets.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, subscribe to updates, apply for a role, or work with us.

2. Information We Collect

Information you provide

When you fill in an enquiry, audit request or contact form, subscribe to updates, apply for a role, or communicate with us, we may collect your name, email address, phone number, company name, website URL, business details, message content, resume or portfolio details, and any other information you choose to share.

If you become a client, we may also collect proposal details, billing information, tax or accounting records, contract information, project requirements, brand assets and account-access details needed to provide our services.

Information collected automatically

When you browse our site, we may automatically receive standard technical and usage data such as your IP address, browser type, device information, operating system, referring pages, pages visited, time spent on pages, approximate location and how you interact with our website. This may be collected through cookies and similar technologies.

Information handled during client work

As part of our services, we may access client-provided business data, campaign data, analytics reports, CRM records, lead data, email marketing data, marketplace data, social media accounts, advertising accounts or website systems. We use such data only for the purpose of delivering the agreed services, unless otherwise instructed or legally required.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request;
• Prepare proposals, audits, consultations and reports;
• Deliver SEO, paid media, content, social media, website, analytics, automation, marketplace and related digital marketing services;
• Manage client relationships, billing, contracts, support and account administration;
• Send you newsletters or updates you have opted in to receive;
• Improve our website, content and services;
• Review job applications and recruitment enquiries;
• Maintain security, prevent misuse and troubleshoot technical issues; and
• Meet our legal, accounting and regulatory obligations.

4. Cookies & Analytics

Our website may use cookies and similar technologies. Essential cookies help the site function properly. Analytics cookies help us understand how visitors use the site. Marketing cookies, pixels or similar tools may help us measure campaigns or show relevant advertising.

We may use tools such as Google Analytics, Google Tag Manager, Google Ads, Meta Pixel, LinkedIn Insight Tag, Microsoft Clarity, Microsoft Bing tools, CRM tools, email marketing tools, hosting providers or similar platforms. The exact tools may change as our website and marketing stack evolves.

Behavioural analytics. We may use tools that record how visitors interact with a page — for example which sections are scrolled, where a cursor moves, which elements are clicked, and where people leave. These tools may create a replay of a browsing session and aggregate heatmaps. They are used to find usability problems and improve the site, not to identify individuals. Text typed into form fields is masked, and we do not use these recordings to build advertising profiles.

When you first visit, a cookie banner lets you accept all cookies, accept only essential ones, or choose analytics and marketing separately. Analytics and behavioural analytics run only if you consent. You can change your choice at any time through the Cookie Settings link in the footer, or through your browser settings.

We use Google Consent Mode, which means measurement tools respect your choice before any non-essential cookie is set.

5. Sharing & Disclosure

We do not sell your personal information. We may share information with trusted service providers who help us operate our website and business, including hosting providers, analytics and advertising platforms, CRM and email tools, payment or accounting tools, cloud storage providers, consultants, freelancers and professional advisers.

We may also disclose information where required by law, regulation, court order or government request, or where necessary to protect our rights, users, clients or business.

6. Client Data

When we handle personal data, lead data or customer data provided by a client, we use it only to deliver the agreed services and in line with the relevant proposal, agreement or client instructions.

Clients are responsible for ensuring they have the necessary rights, notices, consents and lawful basis to share personal data with us for marketing, analytics, advertising, CRM, email or other service-related work. For larger or regulated engagements, we may enter into a separate data processing agreement.

7. International Transfers

We are based in India, but our clients, visitors and service providers may be located in India, the United States, the Middle East, Australia, the United Kingdom, the European Economic Area or other countries. Your information may therefore be processed or stored outside your country of residence.

Where required by applicable law, we use reasonable safeguards for such transfers, including contractual protections with service providers.

8. Data Retention

We keep personal information only for as long as necessary for the purposes described in this policy, including service delivery, business follow-up, recruitment, legal compliance, accounting, dispute resolution and enforcement of agreements.

As a general guide, enquiry records may be kept for business follow-up and reference; client, contract, invoice and tax records may be retained as required by law; newsletter data is kept until you unsubscribe or request deletion; job application data may be kept for recruitment and future opportunities unless you ask us to delete it; and analytics data is retained according to the settings of the relevant analytics platform.

When information is no longer required, we delete, anonymise or securely archive it.

9. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your location and applicable law, including India's Digital Personal Data Protection Act, 2023, you may have the right to access information about your personal data, correct inaccurate or incomplete information, request deletion, withdraw consent, opt out of marketing communications, raise a grievance, or nominate another person to exercise your rights where permitted by law.

To exercise any of these rights, email us at hello@digitalandbeyond.in and we will respond within a reasonable timeframe.

11. Marketing Communications

If you subscribe to our updates or otherwise opt in to receive marketing communications, we may contact you by email or other channels. You can unsubscribe from marketing emails at any time by using the unsubscribe link or by contacting us.

12. Third-Party Links

Our website and content may link to third-party sites and platforms. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies separately.

13. Children’s Privacy

Our services are intended for businesses and are not directed at children under 18. We do not knowingly collect personal information from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review it periodically.

15. Contact Us

If you have any questions about this Privacy Policy, how we handle personal information, or wish to raise a privacy request or grievance, contact us at hello@digitalandbeyond.in or via our contact page.

Digital And Beyond
Mumbai, Maharashtra, India